Frequently Asked Questions

Frame is a matcha brand and hospitality company based in Raleigh, NC. We sell premium matcha online, provide blends for cafes and bring curated beverage experiences through our pop-ups, activations, and events across the Southeast.

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Please contact us through our experience or wholesale submission form or reach our directly at contact@framematcha.com

Please allow 2–3 business days for your order to be hand packaged and dropped off at the carrier of your choice (USPS, UPS, etc.).

Once your order is packaged by hand and then dropped off with the carrier, the delivery time depends on the shipping method you selected at checkout. Estimated delivery windows are provided by the carrier and are not guaranteed by Frame.